You can book with confidence for Christmas at the Botanics. Come along knowing that the safety and wellbeing of our visitors and staff is of the utmost importance to us and we will continue to monitor and respond to the coronavirus (COVID-19) pandemic situation as it evolves.

Current plans in place for the comfort and reassurance of our visitors include:

  • Reducing the number of tickets on sale within each time slot from previous years, to allow visitors more space
  • Reducing the necessity to queue
  • Revising the trail route to manage visitor flow
  • Additional cleaning and having hand sanitisation stations where appropriate
  • The rides and catering facilities are under review
  • Making all monetary transactions on trail card-payment only, with a new 'cashless' policy

In the unlikely event that we need to cancel Christmas at the Botanics, you can transfer your ticket to the following year, or get a refund.

If you have been instructed to isolate due to COVID and are therefore unable to attend, we will do our best to accommodate you into another date once your isolation is complete (a minimum of 15 days after the start date of isolation). If another date is not available a refund will be considered on a case-by-case basis. Proof may be required. Please only contact us here upon receiving an instruction to isolate.